Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [support@flufsy.com] or using our Contact Us page. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [support@flufsy.com] or using our Contact Us page. 

Logistics Policy

Focus on quality—We pay attention to the importance of the quality of products and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

Package delivery failed

If the parcel delivery fails or the customs clearance is delayed due to the customer's reasons, we will try to let the logistics company contact the delivery within 14 days from the date of shipment. If the parcel is destroyed by the logistics company after 30 days, the customer shall bear the loss. We are no longer responsible after 30 days.

The reasons for the failure of parcel delivery are

> The address is not detailed or complete
> The recipient is not there at the time of delivery
> Failure to cooperate with customs clearance and need to pay customs duties
> The goods have not been picked up and have been sent to the self-pickup site

Return and exchanges are accepted 

Damaged or defective goods can be returned, but the company is not responsible for damage during transportation.

>. Please provide quality problem information within 7 days after receiving the goods;
>. Please provide physical photos of the product with quality problems;

If you need a replacement, we will attach a new product when you order next time.

If you do not need to replace, we can negotiate with each other based on the actual situation and return the discount amount to you.

We will decide whether to return the defective goods based on the specific situation, and the shipping cost must be informed by the buyer before the return.

Return and exchanges are not accepted 

>. Products have been worn, used or washed;
>. Products with thread residue, fade after washing and color difference due to different production batch; >. More than 7 days after receiving the goods;
> Items that do not fit are not eligible for returns. Customers should confirm sizes, colors, etc., before purchase.
> Clearance items (on promotional sale) are non-returnable and non-exchangeable unless there are quality issues.
>. Refuse to provide photos of defective goods or the photos are completely unable to identify;
> Customized orders (such as OEM, customized size, color, etc.) are not accepted for return or exchange, and the deposit is not refundable when the order is cancelled.

Notice: For the above situations that are beyond the scope of return or exchange service, we will give more discounts or preferential policies in future orders according to the circumstances.

Return condition 

> Returned items must be unused, with original tags and packaging intact.
> Items such as underwear, bikinis, thongs, or similar intimate products cannot be returned due to hygiene reasons.
> Customers are responsible for the return shipping costs and should insure the return shipment.
> The return shipment should use a trackable courier service (such as FedEx, DHL, or EMS). If a non-trackable shipping method is used, the company is not responsible for any lost return items.
> Returns must be received within 30 days after the RA (Return Authorization) number is issued; items received after 30 days will not be accepted.

Shipping charges for return items 

> If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer and they should take up the insurance on their own; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.
> Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach custom.

Refund time limit 

 Refunds will be processed within 14 days of receiving the returned item.

Return and exchange process 

> If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt to let us know of your return or exchange.
> You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
> You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
> Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
> Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
> Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.