Refund policy
Returns & Refunds
We hope you love your Flufsy order, but if something isn't quite right, we're here to help.
Returns
You can request a return within 14 days of receiving your order.
To be eligible for a return, your item must be unused, in its original condition and with its original packaging.
To start a return, contact us at hello@flufsy.com with your order number and reason for returning.
Please contact us before sending anything back, as returns sent without prior approval may not be accepted.
Change of Mind
If you've changed your mind, you're welcome to return your order within the return period.
Unless the item is faulty, damaged or incorrect, return postage is the customer's responsibility.
Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue.
We'll arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we'll let you know if your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow several working days for your bank or payment provider to process the refund.
Original delivery charges are refunded where required by applicable consumer law.
Cancellations
If you need to cancel an order, contact us as soon as possible. If your order has already been processed or dispatched, we may not be able to stop the shipment and you may need to return it after delivery.
International Returns
Customers outside the UK are responsible for return shipping costs unless the product is faulty, damaged or incorrect.
Any customs charges or duties associated with a change-of-mind return are the customer's responsibility, subject to applicable consumer law.
Contact Us
For any questions about your return, contact: