Frequently asked questions
What is Flufsy?
Flufsy is a small toy company making cute, funny and ridiculously lovable plushies. We’re starting with our magnetic duck, with plenty more fluffy friends to come.
Are Flufsy toys good for stress relief?
Some of our toys are designed to be squished, pulled apart and put back together — perfect for keeping your hands busy or simply having a little fun.
How long does shipping take?
Orders are usually processed within 1–3 working days. Delivery times vary depending on where you live.
Do you ship worldwide?
Yes! Flufsy ships to many countries around the world.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I track my order?
Yes. Once your order is on its way, we’ll email you your tracking information where tracking is available.
What if my Flufsy arrives damaged?
Email us at hello@flufsy.com with your order number and a few photos of the problem and we’ll get it sorted.
Can I return my order?
Yes. You can request a return within 14 days of receiving your order. Check our Returns & Refunds Policy for full details.