FAQs

Order Processing & Shipping Information

At Flufsy, we’re dedicated to ensuring your order arrives safely and on time. Here’s everything you need to know:

🕒 Processing Time

Please allow 3–5 business days for order processing and production before your item ships.

🚚 Shipping Times

United States:
Shipped via USPS or FedEx. Estimated delivery: 15–20 business days.

International Orders:
Delivery typically takes 15–30 business days, depending on your location and the fulfillment center.

Note: Occasionally, delays may occur due to weather, customs, peak seasons, or global disruptions. We appreciate your patience and understanding.

🔍 Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your order anytime on our Track Your Order page.

❌ Cancellations & Address Changes

Need to cancel or update your order?
Please contact us within 24 hours of placing your order at support@flufsy.com with the subject line:
“CANCEL MY ORDER” or “ADDRESS CHANGE”.

After 24 hours or once the order has shipped, we’re unable to make changes.

🚪 Delivery Attempts

Most carriers will attempt delivery twice. If unsuccessful, the package may be returned to us.

💥 Damaged Items

If your order arrives damaged, email us at support@flufsy.com with your order number and a clear photo of the item. We’ll send a replacement at no extra cost.

🤝 Need Help?

We’re here for you! If you have any questions or concerns, reach out anytime at support@flufsy.com.
We aim to respond within 24 hours.